Returns & Exchanges

At Vietnam Hikers, we want you to be fully prepared for your next adventure; if your gear isn't the perfect fit, you can return or exchange items within 30 days of purchase. All returned products must be in their original, unused condition with all tags and packaging intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all labels and accessories are included to prevent damage during transit.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned equipment, we will process your refund or ship your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing